Terms & Conditions

Terms and Conditions

General Terms of Use

These "General Terms of Use" establish the rules for using the website calau-industry.com and regulate the contractual relationship between all users and the company Thowra, Lda., owner of the domain https://calau-industry.com.

Thowra, Lda. is a company located at Rua do Campo de Futebol, Lugar da Marinhas, Amz 4E, postal code 3770-059 Oiã, with tax identification number 514 815 299, registered at the Commercial Registry Office of Aveiro.

These terms are the only ones applicable unless previously agreed in writing by Thowra, Lda. The company may modify these terms at any time, with new versions published on the website.

By accessing the website calau-industry.com, the user agrees to comply with these terms. The validation of any order implies automatic acceptance of them.

All brand names, product names, and titles used on the website are registered trademarks or registered names of Thowra,Lda. or registered trademarks and registered names of other owners.

Disputes and Liabilities

Any dispute related to the interpretation or execution of these General Terms will be resolved in the Court of the District of Aveiro. Under Law No. 144/2015, of September 8, the user may refer to an Alternative Consumer Dispute Resolution Entity. The list of such entities can be found at https://www.cniacc.pt/pt/.

The website calau-industry.com is not responsible for delays or contractual failures due to force majeure events, such as strikes, transport or communication service interruptions, natural disasters, or conflicts.

Additionally, calau-industry.com is not liable for any indirect damages, including loss of profits or opportunities. Although some products may be suitable for professional use, the store is not intended for that audience and assumes no responsibility for damages related to such use.

Information About Content

The website calau-industry.com is intended for personal use only. Reproduction, distribution, or storage of its content without prior written authorization is not allowed.

For the convenience of users, the site may contain links to other web pages. However, calau-industry.com does not endorse or take responsibility for the content or services offered on those sites. Before using any external site, the user should review and accept its terms of use.

Product Availability

Calau-industry.com strives to ensure product availability in stock. If an ordered product is unavailable, the customer will be informed by email or phone about a new delivery time or may opt for a similar product. If the order cannot be fulfilled, the refund will be made using the same payment method used for the purchase.

The store makes every effort to display only available products, but discrepancies may occur between the stock presented on the site and the actual warehouse inventory.

Product Characteristics

The images displayed on the site are illustrative and do not constitute a contractual commitment. If the information provided about a product is inaccurate, the customer will be informed and may cancel their purchase.

Prices

The prices displayed on the site are in euros and include taxes. If there are shipping costs, these will be indicated at the end of the order, varying according to the destination and the order value.

Calau-industry.com reserves the right to change prices and commercial offers at any time but will always apply the value indicated at the time of purchase.

Please note that even though the website is updated with extreme care, it is possible that the pricing information on the site may contain errors. Calau-Industry.com does not commit to the offer and reserves the right to cancel your order in the event of such an error.

Payment Methods

Customers can make payments using the following methods:

1. Credit and debit cards (Visa, Mastercard, American Express);
    
2. PayPal;
    
3. Bank transfer;
    
4. Multibanco reference (Portugal only);
    
5. MB Way (Portugal only).

All payments are processed securely, ensuring the protection of the user's financial data.

Warranties and After-Sales Service

All products sold benefit from a conformity guarantee, without prejudice to applicable legal guarantees. Upon receiving the order, the consumer should check the item's condition and, if any defect is found, contact calau-industry.com via email at contact@calau-industry.eu within 30 days to resolve the situation.

In case of a return, only the product value will be refunded using the same payment method, excluding shipping costs. The returned product must be accompanied by the invoice and return form.

The warranty does not cover damages caused by misuse or failure to follow usage recommendations. If the customer rejects a repair estimate, administrative fees may apply. If accepted, payment must be made via bank transfer for the service cost.

Consumer Rights

Customers of calau-industry.com benefit from all rights provided under consumer protection laws, including:

1. The right to clear and detailed information about products and services;
    
2. The right to a conformity guarantee for purchased products;
    
3. The right to withdraw from the purchase within the applicable legal period (right of withdrawal);
    
4. The right to efficient after-sales service and customer support.

Use of the Website

By using the website calau-industry.com, the user agrees to:

1. Provide truthful and updated information when registering and placing orders;
    
2. Not use the site for illegal or fraudulent purposes;
    
3. Not attempt unauthorized access to protected systems or data;
    
4. Respect the integrity of the site, refraining from any activity that may compromise its operation.

Calau-industry.com reserves the right to suspend or cancel the account of any user who violates these rules.

Exchanges, Returns, and Refunds

If a received product does not match the order, does not fit, or is defective, the customer may exchange or return it within 30 days from the delivery date.

Procedure:
 

1. Fill out the return form included in the order. If unavailable, it can be downloaded here.
    
2. Securely package the item, including the invoice and return form.
    
3. Send it to the following address: Rua do Campo de Futebol, Lugar da Marinhas, Amz 4E, 3770-059 Oiã, Portugal.

The refund will be processed within 5 business days after receiving the returned item, using the same payment method as the purchase. Shipping costs are non-refundable.